Cancellation Policy
Effective Date: 02-10-2025
At Starlyte Mobile, we understand that sometimes you may need to cancel your order. Please read the following guidelines carefully.
1. Order Cancellation by Customer
- Orders can be cancelled within 12 hours of placing them, before dispatch.
- To cancel an order, please contact us immediately via:
- Email: support@starlytemobile.co.in
- Phone: 08048778358
- Once the order has been dispatched, cancellation is not possible.
2. Order Cancellation by Starlyte Mobile
- We reserve the right to cancel any order in case of:
- Product unavailability
- Pricing errors or discrepancies
- Suspected fraudulent activity
- In such cases, the customer will be notified, and any payment made will be fully refunded.
3. Refunds for Cancelled Orders
- Refunds for cancelled orders (if payment was already made) will be processed within 7-10 business days to the original method of payment.
- Bank processing charges (if any) are non-refundable.
4. Contact Us
For any queries related to order cancellation, please reach out to us at:
π Address: Shop No.55, Plot-C.S.No.990, Floor-2nd, The Platinum, Patthe Bapurao Marg, Old Manek Building, Mumbai, Maharashtra, India - 400004
π Phone: 08048778358
π§ Email: support@starlytemobile.co.in